Returns & Refunds Policy

Important information about our closing‑down sale

Bibevie is closing, and all items are now sold as part of a final clearance. The information below explains how returns and refunds work during this period.
We will always honour our legal obligations to our customers.

Your statutory rights

Nothing in this policy affects your legal rights under UK consumer law.
Faulty or incorrect items
If an item you receive is:

• Faulty
• Not as described
• Not of satisfactory quality

You are entitled to a repair, replacement or refund in line with the Consumer Rights Act 2015.
Please contact us as soon as possible if there is a problem with your order so we can resolve it quickly.

 

Online orders – change of mind

Because our products are sold online, you have the right to change your mind.

You may cancel your order within 14 days of receiving your items, even if there is nothing wrong with them.
You then have a further 14 days to return the items to us.
We will issue a refund within 14 days of receiving the returned items.

Refunds will include:

The price paid for the items
The cost of standard outward delivery

Return postage costs for change‑of‑mind returns are the responsibility of the customer.
Items must be returned:

Unworn
Unused
In their original condition and packaging

After the 14‑day cancellation period
As this is a closing‑down sale:

We do not accept returns for change of mind after the 14‑day cancellation period has passed.
All sales are final after this point, except where items are faulty or not as described.

Clearance items

All items are sold at reduced prices as part of a final clearance.
Returns and refunds are handled:

In accordance with UK consumer law
As outlined in this policy

Clearance pricing does not affect your rights if an item is faulty or incorrect.

How to request a return
To start a return or report an issue, please contact us at:
[your email address]
Include:

Your order number
A brief explanation of the issue
Photos if the item is faulty or damaged

Refund method
Refunds are issued to the original payment method used at checkout.

Thank you for supporting Bibevie. As we wind down the business, we appreciate your understanding and your custom.